Your information is safe with us

Last updated: [DATE]

The short version

We only collect what we need to train you safely and run our business.
Your health information is stored securely and only seen by our office and your trainer.
We never sell, rent or trade your information.
We never see your card or bank details. Payments are handled by our payment processor.
You can ask us to see, correct or delete your information at any time.

1. Who we are

Get Shaped Fitness (“we,” “us”) provides in-person, virtual, online, partner, small group and corporate wellness training. This policy explains how we handle information you share with us through getshapedfitness.com and our services.

2. What we collect

Contact details: your name, email, phone number and time zone.
Training details: your goals, availability, program choice and whether you train in person or virtually.
Health information: your Health History, Physical Activity Readiness Questionnaire (PAR-Q) answers and emergency contact.
Your waiver: your typed signature and the date you signed.
Purchases: which package you bought and when. Card and bank details go directly to our payment processor (Wave); we never see or store them.
Job applications: the information and resume you send us if you apply to join our team.
Messages: anything you send through our contact form, by email, by phone or text, or to our website chat assistant.

3. How we use it

We use your information to match you with the right trainer, design a safe program, schedule sessions, send receipts and reminders, answer your questions, and keep our business records. We use job application information only to review your application.

4. Who can see your health information

Only our office staff and the trainer or trainers working with you. We do not share your health information with anyone else unless you ask us to, it's needed in an emergency, or the law requires it.

5. How we protect it

Everything you send through our website travels over an encrypted (HTTPS) connection.
Forms are stored in secure, access-controlled systems, not sent around in plain email.
Only authorized staff can view client records, and they must sign in to do so.
We keep information only as long as we need it for your training, our business records or the law.

No system is perfectly secure, but we take reasonable steps to protect your information, and we'll tell you if a problem affects it.

6. Services we use

We rely on a few trusted providers to run our website and business: Cloudflare (website hosting, secure storage and our chat assistant), Wave (payments and invoices) and Cal.com (scheduling and appointment emails). They handle your information only to provide their services to us.

7. Chat assistant

Our website chat assistant answers general questions using information from this website. Please don't share health details or payment information in the chat. For anything personal, contact our office.

8. Cookies and analytics

We don't use advertising or tracking cookies. We use privacy-friendly website statistics that count visits without identifying you.

9. Your choices

You can ask to see the information we hold about you, correct it, or have it deleted (unless we must keep certain records by law). Email info@getshapedfitness.com and we'll respond within 30 days. If you live outside the United States, you may have additional rights under your local laws, and we'll honor them.

10. Children

Clients under 18 need a parent or guardian to sign their waiver. We don't knowingly collect information from children under 13.

11. Changes and contact

If we update this policy, we'll post the new version here with a new date. Questions? Email info@getshapedfitness.com or call 703-831-6561, Monday – Friday, 9 a.m. – 5 p.m. ET.